Incident Customer Promise Task Gap
Check your status updates and follow-up tracker for missing supporting records.
Incident follow-up
US$11View skill
Incident Timeline Clock Skew Sheet
Put the events in your logs and supplied offsets into date order.
A downloadable skill for your AI agent.
Your result
Normalized timestamps with uncertainty.
Source references, missing information, and questions to review stay with the findings.
How to use it
Add the skill to your AI
Open your download and follow the start guide. Use an AI agent that can load skill files and run the included tools.
Provide your records
Logs and supplied offsets. Confirm the case and period you want to check.
Ask for the report
Copy the request below into your agent. Add the files and any task details it needs.
Review and save
Check the findings against the original records. Choose where to save the report and follow up on open questions.
Example request
Use the Incident Timeline Clock Skew Sheet skill. Review the attached records: logs and supplied offsets. Prepare this result: normalized timestamps with uncertainty. Include a source reference for each finding. List missing information and questions that need my review. Ask me to confirm the scope and where to save the report before you start.
What it checks
It checks the supplied dates and time zones before ordering events. Unclear dates remain marked for review.
What you provide
Logs and supplied offsets.
Details it records
- Original time
- Supplied clock offset
- Normalized time
Read the full task logic
For this task, keep one review row for each incident + corrected event. Record original time, supplied clock offset, and normalized time. Keep the source location beside each value.
Trace each follow-up from observed incident evidence through action, implementation, and verification. Separate hypotheses from established observations.
Preserve clock skew and missing monitoring periods. Closure needs evidence for the stated acceptance condition.
The helper does not infer causation, missing events, elapsed business days, or clock offsets. Equal timestamps do not establish event order.
Example result
This synthetic example shows the included check in use. Your agent uses its findings to complete your task report.
What you provide
Synthetic example records
| Sample record | at: 2026-10-31T09:00:00; event: original time recorded |
|---|---|
| Sample record | at: 2026-10-31T10:00:00+02:00; event: Earlier UTC event |
What comes back
More information is needed
- Use YYYY-MM-DD or an ISO timestamp with a UTC offset
This result comes from the checking tool in your download.
Read the source records
These are synthetic records from the bundled example.
- source-r1 · records/r1
{"at": "2026-10-31T09:00:00", "event": "original time recorded", "id": "r1", "key": "incident + corrected event / SYNTHETIC-001"} - source-r2 · records/r2
{"at": "2026-10-31T10:00:00+02:00", "event": "Earlier UTC event", "id": "r2", "key": "incident + corrected event / SYNTHETIC-001"}
Checked values
- at: 2026-10-31T08:00:00+00:00; record id: r2; event: Earlier UTC event
Run this example
After purchase, extract the ZIP. Run these commands from the skill folder. Use a new output folder.
python3 scripts/checks.py
python3 scripts/audit.py assets/example.json \
--files-root assets/sample-files --output-dir example-resultExpected exit code: 2. Code 0 means no helper finding. Code 1 means a finding or review item. Code 2 means incomplete or invalid input.
The check uses the records you supply. Review each finding against the original documents.
What is saved
Ask your agent to save the completed task report in a folder you choose. The report template includes the result, source references, missing information, and next actions.
- A readable check report
- The local checking tool can save its findings as report.md.
- A data copy
- The same check can be saved as report.json for use in other tools. A local audit database is optional.
Tonotes does not receive your work documents through this website. Documents you share with an AI service follow that service's storage settings.
Your download
US$11 includes one skill in a ZIP with 18 files. You receive the instructions and tools to run the task with your own records.
- A start guide to help you set up the skill.
- Task instructions that tell your AI what to check.
- Checking tools with worked examples.
- A report template with space for evidence and next actions.
Setup and file details
Use an agent that supports SKILL.md instructions and Python 3.10 or later with SQLite. Your AI-agent service is separate.
- Start guide: 1 file
- START-HERE.md explains setup and the expected example result.
- Agent instructions: 1 file
- SKILL.md defines this task and its completion checks.
- Task references: 4 files
- The task guide, input contract, tools guide, and research notes.
- Python tools: 4 files
- Check records, convert CSV input, and run the local checks.
- Examples and templates: 8 files
- The input schema, synthetic cases, expected report, and report template.
Collect the records
Start with logs and supplied offsets. Confirm the case, period, and source versions before the review.
Extract the task fields
Use incident, action, owner, service, verification event to keep records distinct. The agent records the original value, an exact quote, and the source location.
Put events in time order
Check date precision and time zones, then order valid events. Run the Python helper on the structured records. Check each finding against its source.
Complete the report
Prepare the task result: normalized timestamps with uncertainty. Include missing evidence, unresolved questions, and the next action for each open item.
Eight synthetic cases check the tool locally. Live-agent accuracy on real documents has not been tested.